Street lighting in Kesgrave is, in the main, owned by Suffolk County Council. However, there are some lights in the older areas of Kesgrave owned by the Town Council The Town Council-owned lights are maintained under contract to the County Council who aim to repair faulty lights within 2 weeks. Priority is given to dangerous faults and are normally made safe within 2 hours.

If a street light is showing any of the following it’s an emergency and you should call 0345 606 6171

• Exposed electrical wires
• 4 or more adjacent lights out, whole streets, adjacent streets
• Damaged or leaning street columns, lit bollards, lit signs or street lights
• Missing bollards
• Flashing lights (wig wags) outside schools not working
• Belisha beacons at zebra crossings not working

You should contact UK Power Networks helpline on 0800 783 8838 if a street tight outside and the lights in your property are flickering, This may indicate a problem with your electricity supply.

For all other problems it’s quicker and easier to report a fault online via the Suffolk County Council website. Be sure to have the following information: location of the faulty light (town and road name), unit number (this can be found on a plastic plate attached to the column of the street light), and details of the fault.